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Top 5 Things That the Coronavirus Pandemic Changed About Digital Transformation


Digital transformation services for business have been around for quite some time now. Many businesses have also used them over the years. However, it was not before the coronavirus pandemic hit that any of the businesses had thought that digital transformation services for business are going to become so important for them.

Most of the companies have opted for digital transformation services for business after the pandemic. They are using online threat management solutions and other digital tools to keep their businesses relevant.

Here's a quick look at some of the things that the pandemic changed about digital transformation for business.

Development of Applications to Remain Connected with the Customers

The pandemic has made the businesses rethink their strategies about satisfying the customers. Earlier, the businesses had physical locations. Therefore, it was easy for them to connect with their customers. During the pandemic, the physical locations were shut down and the customers were also confined to their homes. Therefore, the businesses developed applications, which the customers could use without any hassle. They can even use these applications from their mobile devices and remain connected to their product and service providers round the clock.

Increased Deployment of Digital Transformation Resources

Before the pandemic, not all organizations were ready to let their workforce function from remote places. One of the reasons was that they did not have the proper infrastructure to facilitate working from home or a remote location. Since the time of the pandemic, the companies have focused on deploying digital transformation resources to ensure that the workforce can function from remote locations. Once they have been deployed, some of these resources, such as supply chain systems and e-commerce platforms, have made the contact points of the business more user-friendly.

Regular System Upgrades to Keep Security Breaches at Bay

One of the major areas of concern for any organization during the pandemic was security. As a large number of resources were accessing the network from remote locations, there were chances of security breaches. The organizations had to work constantly on upgrading the systems to ensure that the security vulnerability was significantly reduced. Besides, they have also used digital threat management solutions to get the best results.

Enhanced Importance of Security Patches

As majority of the resources were going remote during the coronavirus pandemic, it was important for organizations to make major changes in the way they functioned. These changes could be seen mostly in the functions of the IT teams. As new vulnerabilities were occurring and cyber criminals were trying to access sensitive data in various new ways, security patches became extremely important. These patches have helped the organizations to keep their networks secure and prevent loss of sensitive data.

More Use of AI and Machine Learning for Data Analysis

The importance of AI and Machine Learning has increased significantly among the companies during the time of the coronavirus pandemic. The organizations have been able to analyze customer data to enhance customer experience. This has helped the companies remain competitive.

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